Newlucky Cookie Policy

At Newlucky Online Casino, we believe in full transparency about how we operate our website and how we interact with your browser. This Cookie Policy explains what cookies are, how we use them across newlucky.com, and what choices you have regarding their use. By continuing to browse our platform — whether you are visiting as a guest, exploring games in demo mode, or logged into your account — you acknowledge that we may place cookies on your device in accordance with this policy.

What Are Cookies?

Cookies are small text files that we store on your device when you visit our website. They allow us to recognise your browser on subsequent visits, remember your preferences, and deliver a smoother, more personalised experience across our platform. Cookies do not contain executable code and cannot access other files stored on your device.

We also use similar tracking technologies alongside cookies, including web beacons, pixel tags, and local storage objects. For simplicity, we refer to all of these collectively as "cookies" throughout this document. Our Newlucky Casino platform relies on these technologies to function correctly and to provide the experience you expect from a modern online casino.

Why We Use Cookies

We use cookies for a variety of purposes across our online casino. At Newlucky Online Casino, our goal is to ensure that every interaction you have with our site is secure, relevant, and efficient. Below are the primary reasons we deploy cookies:

• To keep you securely logged in to your account during your session
• To remember your language preferences (English, German, or our Aussie English variant)
• To remember your currency settings (EUR) and regional configurations
• To track your session activity for fraud prevention and responsible gaming compliance
• To measure how players navigate through our casino, sportsbook, and esports sections
• To personalise promotional content, including bonus offers and loyalty programme updates from our Lucky League
• To ensure that our Newlucky app and mobile-optimised browser site function correctly on your device
• To support third-party integrations, including game providers like Evolution Gaming, Pragmatic Play, and Play'n GO

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, services such as account login, session security, deposit processing, and access to live casino tables would not be possible. We do not require your consent to set strictly necessary cookies, as they are required for the operation of our platform. For example, when you access the newlucky casino login page or complete a deposit, these cookies ensure the transaction is processed securely.

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our site — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data helps us improve our platform. At Newlucky Casino, we may use third-party analytics tools such as Google Analytics to assist with this. All data collected through performance cookies is aggregated and anonymised where possible.

Functional Cookies

Functional cookies allow our platform to remember choices you make — such as your preferred game lobby view, your most recently played titles, or your live chat preferences — and provide enhanced, more personalised features. At Newlucky Online Casino, we use these cookies to ensure your experience is consistent each time you return to our site, whether you are playing slots, checking your Lucky League progress, or contacting our 24/7 live chat support.

Targeting and Marketing Cookies

We may set targeting cookies through our site, placed by our advertising partners. These cookies record your visit to our site, the pages you have visited, and the links you have followed. We use this information to make our website — and the advertising displayed across other platforms — more relevant to your interests. Our Newlucky Casino marketing partners may also use this information to measure the effectiveness of their campaigns, including promotions such as our welcome bonus, the Drops and Wins programme, and seasonal offers like Gold Rush.

Third-Party Cookies

In addition to cookies we set directly, a number of third parties also place cookies on your device when you visit our platform. These include our game software providers, payment processors, and marketing technology partners. We do not control the cookies placed by third parties, and we encourage you to review their respective privacy and cookie policies for further information. Our Newlucky Online Casino platform works with over 60 game providers, and some of these partners may independently set cookies as part of their software integration.

How Long Do Cookies Last?

Cookies we use fall into two categories based on their lifespan:

• Session cookies — these are temporary and expire when you close your browser. We use them to maintain your login session and track activity within a single visit.
• Persistent cookies — these remain on your device for a set period after your session ends. We use them to remember your preferences and to support analytics and marketing functions. The duration varies depending on the purpose of the cookie, typically ranging from 30 days to 24 months.

Managing and Controlling Cookies

You have the right to control how cookies are used when you visit our site. At Newlucky Online Casino, we provide a cookie consent tool that allows you to accept or decline non-essential cookies when you first visit our platform. You may also update your preferences at any time through your browser settings.

Most browsers allow you to:

• View what cookies have been set and delete them individually or in bulk
• Block third-party cookies from being placed on your device
• Block all cookies from specific websites, including our own
• Set your browser to notify you each time a cookie is about to be placed

Please note that if you disable or delete certain cookies — particularly strictly necessary ones — some features of our platform may not function correctly. This includes access to the newlucky casino login, your account settings, and live gaming sessions. We recommend keeping essential cookies enabled to enjoy the full Newlucky Online Casino experience.

Cookies and Responsible Gaming

We take responsible gaming seriously. Our Newlucky Casino platform uses cookies and session data to monitor gameplay patterns and support the responsible gambling controls available within your account. If you have set deposit limits, session time reminders, or self-exclusion options, cookies help us enforce those settings across your current and future sessions. These cookies are treated as strictly necessary and cannot be disabled while your responsible gaming settings are active.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own operations. When we make significant changes, we will notify you through our platform or by email. We encourage you to review this page periodically to stay informed. Continued use of the Newlucky Online Casino website after any such update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies or about your data privacy rights, we are here to help. You can reach our support team via 24/7 live chat directly on our website, or by emailing us at support@newlucky.com. Our team is available in English and German and will respond to your enquiry as promptly as possible.