Newlucky Casino Terms and Conditions

Welcome to Newlucky Casino. These Terms and Conditions govern your access to and use of our website at newlucky.com, including all gaming, sports betting, and promotional services we provide. By registering an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in full. We reserve the right to update or amend these Terms and Conditions at any time, and continued use of our platform following any changes constitutes your acceptance of the revised terms.

1. About Us

At Newlucky, we operate as an online casino and sportsbook under the ownership of 3-102-897762 Ltda, a company incorporated in Costa Rica. Our platform is licensed under Costa Rica jurisdiction. We serve an international player base, with the Netherlands as our primary market, and we also welcome players from Denmark and Germany. Our services are available in English, German, and an Australian English variant.

2. Eligibility and Account Registration

To use our Newlucky Casino services, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any country where online gambling is prohibited by local law.
• You may hold only one account per person, household, IP address, or device.
• You must provide accurate, complete, and up-to-date registration information at all times.
• You must not use our platform on behalf of a third party or with funds that do not belong to you.

We reserve the right to verify your identity at any time and to request supporting documentation. Failure to provide requested verification documents may result in suspension or permanent closure of your account.

3. Deposits and Withdrawals

3.1 Deposits

At Newlucky, we accept a wide range of payment methods including Mastercard, Visa, Apple Pay, ecoPayz, iDEAL, Jeton, MuchBetter, Neosurf, Neteller, Paysafecard, Interac, Skrill, Trustly, Revolut, and cryptocurrency. The minimum deposit amount is EUR 20. Please note that a EUR 25 minimum deposit applies when claiming any welcome bonus. A single Visa or Mastercard is limited to 10 successful deposits per day and 40 per month, with a daily limit of EUR 10,000 and a monthly cap of EUR 15,000.

3.2 Withdrawals

Our Newlucky Casino withdrawal methods include Visa and Mastercard. The minimum withdrawal is EUR 40. We process withdrawal requests within two business days. Indicative processing times are as follows:

• Cryptocurrency: 0–1 hour
• E-wallets: 0–2 hours
• Debit/credit cards: up to 24 hours
• Bank transfer: 1–3 business days

We allow one pending withdrawal per payment method and one withdrawal request per 24-hour period. Non-jackpot winnings are capped at EUR 5,000 per 24 hours, EUR 10,000 per 7 days, and EUR 30,000 per 30 days. Standard monthly withdrawal limits are capped at EUR 20,000, paid in weekly instalments of EUR 5,000. Amounts exceeding EUR 30,000 may be paid in monthly instalments of up to EUR 30,000 each. A maximum daily profit ceiling of EUR 100,000 per player applies — this is a profit ceiling, not a payout ceiling, and players should be aware of this distinction.

Progressive jackpot wins are paid in full and are not subject to the standard monthly withdrawal caps.

4. Bonuses and Promotions

4.1 Welcome Bonus

We offer a four-stage welcome package to new players at Newlucky Casino. Each stage carries the same core terms: minimum deposit EUR 25, wagering requirement x40, bonus validity of 7 days, maximum win from cash bonus is 10x the bonus amount, and maximum win from free spins is EUR 150.

• 1st Deposit: 100% up to EUR 750 + 100 free spins
• 2nd Deposit: 50% up to EUR 750 + 50 free spins
• 3rd Deposit: 75% up to EUR 500 + 100 free spins
• 4th Deposit: 25% up to EUR 2,000 + 100 free spins

Please note that the site's general minimum deposit is EUR 20, but qualifying for any welcome stage requires a minimum deposit of EUR 25. A deposit at the floor amount does not qualify for the bonus.

4.2 High Roller Bonus

We also offer a VIP Welcome Pack for high rollers: 100% up to EUR 2,000 + 100 free spins. This offer is subject to the same standard bonus terms unless otherwise stated.

4.3 Sports Bonus

At Newlucky Casino, we provide a sports welcome bonus of 100% up to EUR 300 on your first sports deposit. The minimum deposit is EUR 25, maximum bonus release is EUR 1,000, wagering requirement is x15, bonus validity is 14 days, and minimum qualifying odds are x1.9.

4.4 Ongoing Promotions

We regularly offer the following promotions to our players:

• Monday Live Reload: 25% live casino bonus
• Wednesday Reload: 100 free spins
• Friday Reload: up to EUR 200
• Daily Cashback: scales with your activity level
• Assured Rakeback: up to 15% of the house edge
• ComboBoost: multiply sports accumulator profits by up to 100% (3+ selections at odds of 1.5 or higher; returned bets do not count toward leg count)
• Rainbow Isle: EUR 100,000 prize pool
• Gold Rush: EUR 70,000
• Drops and Wins: EUR 25,000,000

All bonuses are subject to our general bonus terms. We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice.

5. Lucky League Loyalty Programme

Our Newlucky loyalty programme is called Lucky League and consists of 31 levels grouped into five ranks. Benefits increase with each level:

• Lucky Clover (Levels 1–5): Rakeback up to 5%, cashback up to 5%, level-up bonuses up to EUR 12
• Silver Clover (Levels 6–13): Rakeback up to 9%, cashback up to 9%, level-up bonuses up to EUR 155, fast withdrawals
• Golden Clover (Levels 14–18): Rakeback up to 10%, cashback up to 11%, level-up bonuses up to EUR 600
• Diamond Clover (Levels 19–26): Rakeback up to 14%, cashback up to 15%, level-up bonuses up to EUR 3,800
• Royal Clover (Levels 27–31): Rakeback up to 15%, cashback up to 20%, level-up bonuses up to EUR 27,000

VIP status is reached by making a single deposit of EUR 250 or more, or by accumulating total deposits of EUR 3,000 or more within a calendar month. VIP status raises the slot bet limit from EUR 500 to EUR 2,500. If monthly deposits fall below EUR 500 or monthly wagering falls below EUR 5,000, VIP status will be revoked and standard betting limits restored.

6. Betting Limits

At Newlucky Casino, betting limits are tiered by account status. Standard players are subject to a maximum slot bet of EUR 500. VIP players benefit from a raised limit of EUR 2,500. We reserve the right to adjust these limits in accordance with your account activity and status at any time.

7. Responsible Gambling

We at Newlucky Casino are committed to promoting responsible gambling. We provide tools including deposit limits, session limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from an independent organisation. You may self-exclude from our platform at any time by contacting us directly.

8. Account Suspension and Termination

We reserve the right to suspend or permanently close any account at our sole discretion, including but not limited to cases of:

• Breach of these Terms and Conditions
• Providing false or misleading registration information
• Suspected fraud, collusion, or bonus abuse
• Failure to complete identity verification
• Any activity we deem harmful to the integrity of our platform

9. Intellectual Property

All content on our platform, including but not limited to software, graphics, logos, game content, and text, is the property of Newlucky Casino or our licensed content providers. You may not reproduce, distribute, or create derivative works from any material found on our site without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to maintain uninterrupted access to our platform, we do not guarantee that our services will be free from errors or available at all times. We are not liable for any direct, indirect, or consequential losses arising from your use of our platform, including but not limited to losses due to technical failures, unauthorised access, or changes to applicable law.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica. In the event of a dispute, we encourage you to contact our customer support team in the first instance. Our support team is available 24/7 via live chat and by email at support@newlucky.com in both English and German. We will make every reasonable effort to resolve complaints fairly and promptly.

12. Contact Us

If you have any questions about these Terms and Conditions or about your account, please do not hesitate to reach out. At Newlucky, we are here to help you every step of the way.

• Live Chat: Available 24/7 directly on our website
• Email: support@newlucky.com

These Terms and Conditions were last reviewed and updated by our compliance team. We recommend checking this page periodically to ensure you remain informed of any changes that may affect your use of our services.