Responsible Gaming at Newlucky

Our Commitment to You

We at Newlucky Casino take responsible gaming seriously at every level of our operation. From the moment you sign up to the time you place your bets, our platform is designed with your wellbeing in mind. We operate under a Costa Rica licence and uphold a strict set of internal policies to ensure that gaming on our site remains a positive experience for all.

Our responsible gaming commitment covers several core principles:

• Providing transparent information about the risks of gambling
• Offering effective self-management tools to all registered players
• Protecting minors from accessing our platform
• Ensuring fair and honest gaming through certified game providers
• Referring players to professional support organisations when needed

Know the Signs of Problem Gambling

We want to make sure every player at Newlucky is aware of the warning signs that gaming may be becoming a problem. Recognising these signs early is the most important step toward getting the right help. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you can afford to lose?
• Do you find it difficult to stop playing once you've started?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you ever lied to friends or family about how much you gamble?
• Do you chase losses by continuing to bet after losing?
• Has gambling affected your relationships, work, or financial situation?
• Do you feel restless or irritable when you try to reduce your gambling?

If you answered yes to any of the above, we strongly encourage you to use the tools available on our Newlucky platform or to contact a professional support service. You are not alone, and help is available.

Self-Management Tools on Our Platform

At New Lucky Casino, we provide a full suite of responsible gaming tools that you can access directly from your account settings. These tools are designed to put you in control at all times, and they can be activated quickly and easily.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you load into your account. Once a limit is set, it takes effect immediately. If you wish to lower your limit, the change applies instantly. If you wish to raise it, a cooling-off period applies to protect you from impulsive decisions.

Session Time Limits

Our Newlucky platform allows you to set time restrictions on your gaming sessions. You can choose to receive reminders about how long you've been playing, helping you stay aware of the time you spend on our site.

Reality Checks

We offer on-screen reality check notifications that appear at regular intervals during your gaming session. These reminders display how long you've been playing and give you the opportunity to pause, review your activity, and decide whether to continue.

Loss Limits

Here at Newlucky, you can set a cap on the amount you're willing to lose within a given period. Once your loss limit is reached, you will be unable to continue wagering until the period resets — giving you a meaningful safety net against chasing losses.

Self-Exclusion

If you feel that you need a break from gaming entirely, we offer self-exclusion options ranging from short-term cooling-off periods to long-term or permanent exclusions. During a self-exclusion period, your account will be suspended and you will not be able to log in or make deposits. We at New Lucky Casino can also block you from receiving any promotional communications during this time.

Account Closure

If you decide you want to close your account permanently, our support team at Newlucky is here to assist you. You can reach us via live chat 24/7 or by emailing support@newlucky.com. We will process your request promptly and without pressure.

Responsible Gaming Limits at a Glance

Protecting Minors

We at Newlucky Casino maintain a strict policy of zero tolerance for underage gambling. Our platform is intended exclusively for adults aged 18 and over. We carry out age verification checks as part of our registration and KYC process, and we reserve the right to request identity documentation at any time to confirm a player's age.

If you share your device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Third-party tools such as Gamban, Net Nanny, and Bark can help you restrict access at a device level. Our New Lucky platform can also be blocked via most parental control applications.

External Support Organisations

We encourage any player who feels they may have a gambling problem to seek help from a professional organisation. Here at Newlucky, we work alongside a number of trusted third-party support services:

• GamCare — gamcare.org.uk — free support, information, and counselling for anyone affected by gambling harm
• Gamblers Anonymous — gamblersanonymous.org — peer support community for those dealing with compulsive gambling
• BeGambleAware — begambleaware.org — independent advice and support for players in the UK and internationally
• Gambling Therapy — gamblingtherapy.org — free online support available in multiple languages worldwide
• Cruks (Netherlands) — Centraal Register Uitsluiting Kansspelen — the Dutch national self-exclusion register, available to players in our primary market