Newlucky Casino Data Protection

At Newlucky, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at newlucky.com. We are operated by 3-102-897762 Ltda, a company registered in Costa Rica. By using our platform — whether for casino games, sports betting, or account management — you agree to the practices described in this document. We encourage you to read it carefully before registering or continuing to use our services.

Who We Are

Here at Newlucky, we operate as the data controller responsible for your personal information. Our platform is licensed under Costa Rican law and serves an international audience, with primary focus on players from the Netherlands, Denmark, and Germany. If you have any questions about how we handle your data, please contact us at support@newlucky.com. We are here to help and will respond to all privacy-related enquiries as promptly as possible.

Information We Collect

When you create an account or use our Newlucky Casino services, we may collect the following categories of personal data:

• Full name, date of birth, and contact details including email address and phone number
• Residential address and government-issued identification for identity verification purposes
• Financial information, including payment method details used for deposits and withdrawals
• Login credentials and account activity, including your gaming history and transaction records
• Device information, IP address, browser type, and operating system when you access our platform
• Communications you send to us via live chat, email, or any other support channel

We collect this information to provide you with a safe, compliant, and personalised gaming experience. We do not collect more data than is necessary for the purposes described in this policy.

How We Use Your Information

At Newlucky Casino, we use the personal data we collect for a range of legitimate business and legal purposes. These include:

• Verifying your identity in accordance with our Know Your Customer (KYC) and anti-money laundering obligations
• Processing your deposits and withdrawals, including transactions made via methods such as Visa, Mastercard, Skrill, Neteller, Trustly, and crypto
• Managing your account, including your participation in the Lucky League loyalty programme and any applicable VIP tier
• Sending you information about bonuses, promotions, and updates relevant to your account, where you have opted in to receive such communications
• Monitoring for suspicious activity, fraud, and responsible gambling concerns
• Complying with applicable laws and regulations in the jurisdictions where we operate

We at Newlucky do not use your personal data for any purposes that are incompatible with those listed above.

Legal Basis for Processing

Our Newlucky platform processes your data on the following legal grounds:

• Contract performance: We process data that is necessary to deliver the services you have signed up for, including gameplay, payments, and account management.
• Legal obligation: We are required by law to collect and retain certain data for anti-money laundering, tax, and regulatory purposes.
• Legitimate interests: We may process data to protect our business, prevent fraud, and improve our services.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the online Newlucky Casino experience. Cookies help us remember your preferences, keep your session secure, and analyse how players navigate our site. We categorise our cookies as follows:

• Essential cookies: Required for the site to function correctly, including login sessions and security features.
• Analytical cookies: Help us understand how users interact with our platform so we can make improvements.
• Marketing cookies: Used to deliver relevant promotional content based on your browsing behaviour, where permitted.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Newlucky app and website.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in specific circumstances:

• Payment processors and financial institutions to facilitate your deposits and withdrawals
• Identity verification and fraud prevention service providers
• Game software providers who power the 5,000+ games available on our platform, including studios such as Evolution Gaming, Pragmatic Play, and Play'n GO
• Regulatory and law enforcement authorities when we are required to do so by law
• Technical service providers who help us maintain and develop our platform infrastructure

All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection laws.

Data Retention

At Newlucky Casino, we retain your personal data for as long as your account is active and for a period thereafter as required by law. In most cases, we are obligated to retain certain records — including financial transactions and identity documents — for a minimum of five years following account closure. Where data is no longer needed for any legal or business purpose, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by our Newlucky platform:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request that we delete your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit how we use your data in certain circumstances.
• Right to object: You may object to processing based on our legitimate interests.
• Right to data portability: Where applicable, you may request that we transfer your data to another provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@newlucky.com. We will respond to all verified requests within the timeframe required by applicable law.

Security Measures

We at Newlucky implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure payment gateways, and access controls that restrict data availability to authorised personnel only. While we do everything we can to keep your data safe, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised version on this page and, where appropriate, notify you by email or through your account. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the casino Newlucky services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to your privacy and the way we handle your data, please do not hesitate to reach out. Our support team is available 24/7 via live chat, or you can email us directly at support@newlucky.com. We are committed to resolving all privacy enquiries promptly and transparently.